Shovowin Privacy Policy - Your Data Protection Commitment

Shovowin gives the highest priority to your privacy and the protection of your personal information. This policy explains how we collect, use, and safeguard your data.

Last updated: 15 October 2026

1. Introduction and commitment

Welcome to Shovowin Privacy Policy. This policy explains how Shovowin ("we", "our", "us") collects, uses, discloses, and protects your personal information when you use our website and services.

Shovowin complies with international data protection laws and regulations, including the General Data Protection Regulation (GDPR) and other relevant privacy laws. Your privacy is extremely important to us and we handle your personal information with the utmost care and security.

Our Privacy Commitment

Shovowin is committed to collecting and using your personal information only with your permission and on a legal basis. We never sell or share your data with third parties without your consent.

Who This Policy Applies To

This Privacy Policy applies to all users who use the shovowin website, mobile applications and related services. By creating an account on shovowin or using our services, you agree to the practices described in this Privacy Policy.

2. What information we collect

Personal identification information

Shovowin collects the following personal information to create and manage your account:

  • Full name (as it appears on your ID)
  • Date of birth and age verification information
  • Email address and phone number
  • Residential address and country information
  • National ID or passport number (for KYC verification)
  • Payment method information (Mobile Banking, bank account details)

Transaction and financial information

To process financial transactions in your Shovowin account, we collect:

  • Deposit and withdrawal transaction history
  • Payment method and transaction IDs
  • Betting history and gaming activity
  • Record of bonus and promotion usage
  • Account balance and win-loss history

Technical and Usage Data

To improve the Shovowin platform and personalize your experience, we automatically collect the following information:

Device information

Browser type, operating system, device model, and screen resolution

IP address

Your Internet Protocol address for security and geo-location purposes

Log data

Site visit times, page views, click patterns, and session duration

Cookie Data

Information collected from browser cookies and tracking technologies

Communication and support data

When you contact Shovowin customer support, we record your inquiries, complaints, and communication content. This helps us improve our service and provide effective solutions to your requests.

3. How we use your information

Shovowin uses your personal information only for the following legitimate purposes:

Account management and service provision

  • Creating, maintaining, and managing your Shovowin account
  • Verifying your identity and completing KYC (Know Your Customer) process
  • Providing betting, casino games, and other services
  • Processing deposits, withdrawals and financial transactions
  • Granting bonuses, promotions, and rewards

Security and Fraud Prevention

  • Maintaining platform security and integrity
  • Detecting and preventing fraud, money laundering and other illegal activities
  • Detecting multiple accounts and rule violations
  • Complying with Anti-Money Laundering (AML) and other regulatory requirements

Communication and customer support

  • Sending account-related notifications and updates
  • Providing customer support and technical assistance
  • Sending promotional offers and newsletters (with your consent)
  • Managing surveys and feedback requests

Marketing communications

You can unsubscribe from marketing emails or SMS from Shovowin at any time. Each marketing message contains an unsubscribe link, or you can change communication preferences in your account settings.

Analysis and Improvement

  • Analyzing Shovowin website and service performance
  • Improving user experience and interface
  • Developing new features and services
  • Using data analytics to understand user trends and preferences

Legal and Regulatory Compliance

Shovowin may use your information to comply with legal obligations, respond to law enforcement requests, defend legal claims, and meet gaming licensing authority requirements.

4. Data security and encryption

Our Security Measures

Shovowin uses industry-leading security technology and practices to protect your personal information. We are committed to protecting your data from unauthorized access, disclosure, alteration, or destruction.

Encryption and Data Transmission

  • SSL/TLS Encryption: Shovowin website uses 256-bit SSL (Secure Socket Layer) encryption, the same standard used in banking systems
  • Data Storage: All personal data is stored in encrypted databases and hosted on secure servers
  • Payment Security: Your payment card information is never stored on Shovowin servers - all transactions go through PCI-DSS certified payment processors
  • Firewall Protection: Advanced firewalls and intrusion detection systems protect our network
Security Level Technology Purpose
Data Transmission 256-bit SSL/TLS Encrypting all communication between browser and server
Data Storage AES-256 Encryption Securing all sensitive data stored in databases
Access Control Multi-Factor Authentication Preventing unauthorized account access
Network Security Firewall + DDoS Protection Preventing cyberattacks and unauthorized access

Internal Security Policy

  • Only authorized employees have access to personal data on a need-to-know basis
  • All employees are trained in data protection and privacy policies
  • Regular security audits and vulnerability assessments are conducted
  • Incident response plan in place for data breaches

Data Backup and Recovery

Shovowin performs regular data backups and stores them in secure offsite storage. In the event of any technical failure or data loss, we are able to quickly restore your information.

5. Cookies and tracking technology

What Cookies Are and Why We Use Them

Cookies are small text files stored in your browser when you visit the shovowin website. Cookies help us remember your preferences, personalize your experience and improve website performance.

Types of cookies we use

Essential Cookies

Essential for basic functionality of Shovowin website, such as login status and security

Performance Cookies

Collecting data on how users interact with the site for improvement purposes

Functional Cookies

Remembers your preferences such as language, currency, and other settings

Targeting Cookies

To show advertisements and promotions relevant to your interests

Cookie Management

You can block, delete, or manage cookies from your browser settings at any time. However, note that blocking essential cookies may prevent some features of the Shovowin website from working properly.

  • Chrome: Settings > Privacy and security > Cookies and other site data
  • Firefox: Settings > Privacy & Security > Cookies and Site Data
  • Safari: Preferences > Privacy > Manage Website Data
  • Edge: Settings > Cookies and site permissions > Manage and delete cookies

Third-Party Cookies

Shovowin may use third-party services such as Google Analytics, which may set their own cookies. These third parties operate under their own privacy policies.

6. Information sharing and disclosure

When we share information

Shovowin does not sell your personal information. We only share your data with third parties in limited circumstances:

Service providers and partners

  • Payment Processors: With Mobile Banking providers and banks to process deposits and withdrawals
  • Identity Verification Services: With third-party verification agencies for KYC and AML processes
  • Game Providers: With licensed game developers for providing casino games and slots
  • Customer Support Tools: For providing live chat and helpdesk services

Legal Requirements

Shovowin may disclose your information if required by law:

  • Responding to legitimate law enforcement requests
  • To comply with court orders or subpoenas
  • To meet regulatory requirements of gaming licensing authorities
  • Anti-Money Laundering laws and reporting suspicious activity

Third-Party Security

All third parties working with Shovowin are bound by strict privacy and security agreements. They only have access to data necessary to provide specific services and cannot use that data for any other purpose.

Business transfers

If Shovowin undergoes a merger, acquisition, or asset sale, your personal information may be part of the transferred assets. In such cases, we will notify you in advance and inform you about the new privacy policy.

Sharing with your consent

Beyond the areas described above, shovowin will not share your personal information with any other party without your explicit consent.

7. Your privacy rights

Data Subject Rights

As a Shovowin user, you have the following rights regarding your personal data:

  • Right of Access: Request a copy of any personal data we hold about you
  • Right to rectification: Correct any errors or incompleteness in your personal information
  • Right to deletion: Request deletion of your personal data in certain circumstances ("right to be forgotten")
  • Right to Restriction of Processing: Request restriction of processing your data in certain circumstances
  • Data Portability Right: Request your data in a structured, commonly used format
  • Right to Object: Object to certain types of processing, such as for marketing purposes

How to Exercise Your Rights

To exercise your privacy rights, you can:

  • Update and manage your information from your Shovowin account settings
  • Email our Data Protection Team at [email protected]
  • Submit requests via Customer Support live chat

Shovowin typically responds to your request within 30 days. For complex requests, we will inform you if additional time is needed.

Data Retention

Shovowin retains your personal information only as long as necessary:

  • As long as your account is active and to provide services
  • To comply with legal, regulatory, accounting, or reporting requirements
  • For dispute resolution, fraud prevention and contract enforcement

When your data is no longer needed, Shovowin securely deletes or anonymizes it.

Standard retention period

After account closure, Shovowin typically retains transaction data for 5-7 years according to legal requirements. After this period, all personal information is permanently deleted.

8. Contact and complaints

Data Protection Officer

If you have any questions, concerns, or complaints about this privacy policy or Shovowin's data practices, please contact our Data Protection Officer:

Complaint Resolution Process

Shovowin takes all privacy-related complaints seriously. When you submit a complaint:

  1. We will acknowledge your complaint within 48 hours
  2. Our team will investigate and assess your concerns
  3. We will provide a detailed response within 30 days
  4. If you are not satisfied with our response, you may file a complaint with a regulatory authority

Regulatory authorities

If you have difficulty resolving privacy issues with Shovowin, you have the right to file a complaint with the data protection authority in your country.

Policy Updates

Shovowin may update this Privacy Policy from time to time to reflect new practices, technologies, or legal requirements. Any significant changes will be indicated by the "Last Updated" date at the top of this page. We encourage you to review this policy regularly.

256-bit encryption

Shovowin uses bank-level SSL encryption to secure all your data and transactions.

GDPR Compliant

We comply with international data protection regulations and GDPR standards to protect your rights.

We don't sell your information

Shovowin never sells or rents your personal data to third parties. Your privacy is our priority.

In your control

Access, update, or delete your personal information at any time. Your data, your control.

Transparent policies

We clearly explain what data we collect, why we collect it, and how we use it.

Privacy Support

Our dedicated Data Protection team is ready to answer any privacy questions you may have.

Get started with Shovowin knowing your privacy is protected

Your personal information is protected with the highest level of security at Shovowin. Register with confidence and play your favorite games.

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